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All events may have enhanced health and safety measures in place due to the COVID-19 outbreak. You may be required to follow any policies or protocols put in place by us, the venue or the event organizer in order to attend an event.
The Back To Action initiative is built on our commitment and purpose to care for our customers so they can enjoy every aspect of the event experience – from takeoff to touchdown. While these will continue to evolve, please take a moment to review the details below and trust that your safety and well-being is our highest priority.
For our current customers on an upcoming event, please be on the lookout for further details related to policies and procedures for your specific event via email. As always, contact our Customer Support Team with any questions. We look forward to hosting you for your next event experience!
All package guests will receive PPE kits onsite including: Reusable mask, hand sanitizer, and sanitizing wipes.
Increased signage while on tour will remind our guests to maintain proper social distancing. Additionally, guests may be required to wear a face mask while on-site.
Capacity will be limited to ensure proper social distancing. Groups traveling together will be allowed to sit together.
Masks, and daily temperature checks will be required of our staff while on-site. Staff will be equipped with hand sanitizer and additional PPE items.
Each of our valued hotel partners have specific policies in place to ensure the enjoyment of your stay. Further details will be provided with your travel itinerary.
Event venues each have separate policies related to sanitization, social distancing and more. More details specific to your selected event will be provided prior to the event dates.
Create an Account
Create a On Location account to buy and sell tickets and to access your personalized account. Already registered? Click Here to Log In.
Enter your On Location username (email address) that you used to register. We’ll send you an email with a link to reset your password.
If you still need help, contact On Location Customer Support.
Our customer support team is also available 7 days a week via phone: